Shipping & Returns

We offer delivery to majority of Europe from our warehouse in Netherlands. If you are unable to check out due to shipping exclusions, please feel free to try our global website www.ma1combat.com. 

For all larger orders please email us as we may be able to offer you better pricing on both items and delivery - admin@ma1combat.com

Returns Policy

Modifications to your orders can only be made prior to packing, and a EUR$5 administrative fee applies for changes of mind or size exchanges. Should you opt to cancel your entire order, a EUR$10 restocking fee will be applied. Please note, once an order has been packed and awaits courier collection in the cargo hold, we are no longer able to intercept, and our standard returns policy below will then apply.

If your order has been approved for returns, you may return most new, unopened items within 30 days of delivery for a refund of the product, less EUR$10 restocking fee (excluding any shipping charges). All returns, exchanges, warranties are return to base whereas the buyer is responsible of all shipping back to our warehouse in Netherland - please make sure to contact us first for return instructions as unapproved returns will not be accepted.  

You should expect to receive your refund within four weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, please contact us first and please do use a postal service with a tracking number as we cannot refund any products that don't make it back to us.

Our products come with a 12 month warranty unless otherwise stated.

Shipping 

We can ship anywhere in Europe except for those that the postal services has suspended shipping for reasons out of our control such as restrictions of flights or suspension of imports and so on. Shipping options are outlined during the checkout process. 

Tracking information:

We use a full range of couriers to achieve the most cost effective and efficient shipping to you. For complete ease of mind, we provide tracking for all of orders which is emailed to you upon dispatch and can also be found in the order section of your account. If you are having trouble, please feel free to contact us with your order number should you require any assistance with tracking. 

If for any reason you do not receive your order, please contact us within a month from dispatch date as many couriers do not investigate orders beyond this time limit. If it is marked as delivered but you have not received, please also contact your local postal office straight away to raise a claim or investigation and get them to send you a written correspondence so we can get our forwarder to follow up. Please also let us know straight away as well so we can also push for answers.