Shipping & Returns

Right of Withdrawal (Returns & Cancellations)

If you are a consumer residing within the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you (or a third party indicated by you, other than the carrier) receive physical possession of the goods.

How to Exercise Your Right of Withdrawal

To simplify this process in full compliance with EU regulations, we utilize Shopify's native self-serve system.

  1. Submit Digitally: Click the Withdrawal / Cancel Order button located in at the bottom of our website or you may use this link here: Cancel Contract.
  2. Provide Details: Enter your name and order reference number as well as the SKU of the items you are wanting to cancel into the self-service portal to initiate your request.
  3. Immediate Confirmation: You will receive an automated email acknowledging your withdrawal request immediately upon submission.

Alternatively, you may inform us of your decision to withdraw by contacting us directly via email at admin@ma1sports.com before the 14-day period expires.

Effects of Withdrawal & Refunds

If you withdraw from this contract, we will reimburse all payments received from you for the purchased items excluding any shipping involved.

  • Refund Timeline: We will process your refund within 14 days from the day we receive the returned goods back at our warehouse. So please make sure to use a courier with tracking as we do not take responsibility for any lost return goods in transit.
  • Processing Cycle: Once approved, processing typically takes 3 to 5 business days for our warehouse to log, and 5 to 10 business days for your banking institution to credit the funds back to your original payment method.
  • Order Modifications & Pre-Shipping Cancellations: Modifications or cancellations requested prior to your order being packed will be handled immediately via our self-serve portal without fees. Please note that once an order has been packed and placed in the courier collection hold, it can no longer be intercepted, and the standard return-to-base delivery process below will apply.

Return Shipping & Conditions

  • Return Cost: You will bear the direct cost of shipping the goods back to us.
  • Return Locations: All returns are "Return to Base." EU customers must ship items back to our warehouse in the Netherlands. UK customers must ship items back to our warehouse in Australia.
  • Condition of Goods: Items must be returned in their original condition, unopened, and unused. You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.
  • Tracking Requirement: You must use a postal service that provides a valid tracking number. We cannot issue refunds for items that fail to arrive at our warehouse.

Returns on Orders with Promotional Discounts / Free Items

If your original order included a promotional discount, buy-one-get-one offer, or a free item, your return is subject to the following structural adjustments:

  • Any free or promotional items must be returned alongside the qualifying item(s). If a promotional item is not returned, its full retail value will be deducted from your final refund.
  • If a partial return causes your remaining order value to fall below the eligibility threshold for a specific promotion, the promotional discount will be removed, and your refund will be recalculated using regular, standard retail prices.
  • Consequently, your final refund amount may be lower than the original nominal price paid after these automated adjustments are applied.

Faulty Items

If you receive an item that is defective, damaged, or incorrect upon arrival, please contact us immediately at admin@ma1sports.com with photos of the issue. For verified warranty claims or faulty items, MA1 Combat will arrange a suitable replacement.

Shipping Information

We proudly ship to the majority of European destinations from our centralized fulfillment center in the Netherlands. If you encounter shipping exclusions at checkout, please utilize our dedicated regional web stores:

For bulk or high-volume wholesale orders, please contact us directly at admin@ma1sports.com to discuss tailored logistical and pricing options.

  • Fulfillment: Dispatched directly from our Netherlands warehouse to EU and UK addresses with comprehensive tracking included.

Tracking Your Order

We partner with a diverse network of regional couriers to secure the most efficient and cost-effective delivery routes. Fully traceable tracking details are automatically emailed to you upon dispatch and can be viewed anytime in your account profile.

If your parcel has not arrived within one month of the dispatch date, please notify us immediately. Most couriers refuse to open claims or investigate lost shipments past this 30-day window. If a package is marked as successfully delivered but you have not received it, please immediately lodge an investigation claim with your local postal office and request a written copy of their correspondence so our forwarders can escalate the inquiry on our end.

Customer Support & Secure Checkout

  • Get in Touch: Reach out via our live web chat, use our on-site contact form, or email us at admin@ma1sports.com. Our dedicated support staff will reply as quickly as possible.
  • Secure Payments: Your digital security is vital. All transactions are securely encrypted and processed through compliant payment gateways. Your private financial credentials are never stored or shared on our systems.

Fast Dispatch & Fulfillment to EU

Fulfilled from our EU warehouse direct to EU and UK. Tracking is provided for all orders after dispatch.

Customer service

Contact us via our live chat or use our contact form or email us directly at admin@ma1sports.com and our friendly staff will get back to you as soon as possible.

Secure payment

Your security matters. All payments are securely processed—your details are never stored or shared.